Please take a moment to read our Frequently Asked Questions (FAQ). If you don't find an answer here, please fill out the Customer Support Form

1. What is a QR code?
2. How do I scan QR codes?
3. Why is Bplay using QR codes?
4. What if my camera or QR code scanning software doesn't work?
5. How do I buy Content for my BlackBerry?
6. How do I install BlackBerry Games?
7. How do I install BlackBerry Themes?
8. How do I install BlackBerry Applications?
9. How do I remove a BlackBerry Game, Theme or Application?
10. I have installed a theme but it doesn't show up in my THEME menu so I cannot activate it.
11. How do I re-download previously purchased products?
12. How do I reset my password?
13. Why isn't my Game, Theme, Application, or Ringtone in my previous purchases?
14. I cannot download my Game, Theme, Application or Ringtone.

QR stands for "Quick Response." A QR code is like a 2-dimensional barcode and is primarily used to let smartphones and other camera-equipped mobile devices easily link to web content from a variety of sources, including magazines, newspapers, and other media. Rather than type in a long URL, it is much easier to scan a QR code using one of many free or paid apps that instantly recognize a QR code and open the URL in your mobile browser.

On Bplay, we use QR codes to detect your device model from the desktop site and to direct you to our mobile checkout system. In future, we may find other creative uses for QR codes. Got an idea? Let us know!

All you need is a BlackBerry with a camera and an app that can use your camera to recognize a QR code. BlackBerry models running the BlackBerry OS 5 can use the "Scan group barcode" feature in BlackBerry Messenger, or you can download one of many excellent QR and barcode scanning apps.

One that works well with a variety of barcodes is ScanLife (download at http://2dscan.com ). Start up your QR-friendly app and point your BlackBerry's camera at the QR code, holding the phone as still as possible and filling the screen as much as possible with the QR code. Some apps will sense the QR code immediately, while others require you to take a picture of the code. Either way, once the code is recognized, you're on your way to the encoded URL. After a little practice, scanning QR codes becomes a simple and useful way to get mobile content, which is a good thing, as we see QR codes appearing in print, web, and even television!

Bplay's checkout process takes place solely on the mobile device, so getting desktop users seamlessly from our catalog to the BlackBerry is important. QR codes are the most elegant way we found to accomplish this.

Don't worry! Just type the accompanying short bpl.me URL into your BlackBerry's browser to access the same page.

• Click on Games, Themes, Applications, or Ringtones to browse our catalog. You can also use the Search form to find what you're looking for.
• Click on a product's title to read a short description.
• When you see something you want to purchase, simply click the price or Buy it now!.
• On the checkout page, you'll see the title and price of the product you are purchasing.
• You will be asked to provide your email address and a password. If you have not yet registered with Bplay, you must register first. If you have already registered, but have forgotten your password, see the FAQ for "How do I reset my password?"
• To register, click on register. You will be asked to type your email address, a password for your account, your first and last name, and the country in which you reside. Your password must be between six and sixteen letters or numbers in length. (To be sure, we ask you to type the password again.) After you've agreed to the Terms of Service (by selecting the checkbox beside I agree to the Terms of Service), click the Register button.
• To verify your account, we will then send a link to you via email. Once you receive this email, open it using your BlackBerry and click the activation link to return to the checkout page. You must log in to complete your purchase. Do so with the password you provided when registering.
• Your purchase will then be processed and you will see a link to download your software.
• If you have questions about installing or using your software, check our other FAQ items or contact Support using the information below.

Installing games is a very simple process. Once you have successfully purchased a game, you will immediately see a Download link. Clicking this will install the game on your BlackBerry. In most cases, you will be able to play the game immediately by clicking Run once the installation is complete. In some cases, you may be asked to restart your BlackBerry to play the game.

When a theme is purchased, you will be presented with a download link. Click on the link to initiate the download and installation process. Once installed, follow the steps below to activate your theme.

• Click the OPTIONS icon on your Home Screen and then click on the THEME menu item.
• If you see your newly installed theme in the list, simply click on it and choose '€œActivate'€ to make it your active theme.
• If your theme is not listed, pull the battery from your device for 15 seconds. This will reboot your device and ensure the theme is listed in your theme list.
• Once restarted select OPTIONS and then THEME.
• Click on the theme to initiate it.
• If neither technique works, just get in touch with us at support@bplay.com and we will help you.

When you purchase an application, you will be presented with a download link. Click on the link to initiate the download and installation process. Once installed, your application will appear in your DOWNLOADS or APPLICATIONS folder. Once you have found it you can move it to any folder you wish by selecting the BlackBerry menu button and selecting MOVE.

1. From the home screen scroll to OPTIONS and select it
2. Select ADVANCED OPTIONS and then APPLICATIONS
3. Scroll to the game or theme you wish to delete, push the menu button and select DELETE.
4. Scroll to DELETE and select it
5. On some models, it may be necessary to remove the battery for 15 seconds to make sure your game, theme or application has been successfully removed.

If your theme has downloaded successfully and shows in the applications list but not in your themes list you may have one of the following symptoms:

• Not enough free memory. You can free some up by removing unused pictures or tones from your device.
• Default Dimension themes are not installed. The base theme for a particular style needs to be on the device in order for the theme to work; ie: a Today theme needs Dimension Today, a Zen theme needs Dimension Zen. Everyone should have all 3 Dimension themes (icon, zen, today) since some of our themes are not a particular style. This does NOT apply to the following devices (8220, 8230, 8350i, 8900, 9000, 9500/9530 and 9630)
• Battery not pulled, or not pulled for long enough after download. It should be at least a 15 second pull.
• You may need to contact your service provider to update your device to the latest Operating System (OS). Or you can visit the following link to check the BlackBerry website if they have an update: http://na.blackberry.com/eng/services/devices/#tab_tab_overview
• Try editing the permissions for the theme. In some cases after installation it might not have what it needs to be properly recognized. Navigate (from the home screen) to Options>Advanced Options>Applications>[THEME]>Edit Permissions. Set them all to allow and then reset your device.

To re-download previously purchased products, ensure you are logged in to Bplay and click the 'My Account' link at the bottom of the page (or your email address at the top) and select 'View past purchases'. This will show your past purchases and let you re-download items you've paid for, if they're available for your current device.

Resetting your password is a simple process:

• If you are not logged in, click 'Login' in the footer of the portal and then click 'Forgot Password'. If you are logged in, click 'My Account' in the footer of the portal and then 'Reset Password'.
• You will be asked to type the email address for your account and click Submit.
• We will send you a link via email. Once you have received this email, click on the link. This will take you to a page where you can reset your password.
• Type your password twice, using at between six and sixteen letters or numbers and click Submit.
• You will see a message saying that your password has been reset. You may now start shopping!

Unfortunately when you change your device, or use the regeneration tool, we are not able to guarantee that your software will work with your new device or still be available at that time. While we strive to make all of our games compatible with as many devices as possible there will be some that cannot, due to technical issues, be ported to newer devices.

Please be sure you are using the correct browser when trying to download anything OTA (over-the-air). The WAP browser provided by most carriers, is severely limited in what it can and cannot access or view. You can change this by following the steps below:

1. Open your browser and press the BlackBerry menu button to bring up the menu. Select OPTIONS.
2. Select GENERAL PROPERTIES.
3. Make sure your default browser is set to 'Internet Browser'.
4. Exit out of GENERAL PROPERTIES and enter BROWSER CONFIGURATION.
5. Scroll down to 'Emulation Mode / Browser Identification' and make sure it is set to 'BlackBerry'.